I was born and raised in Lagos, Nigeria, and I started my client-facing career at 19, long before I knew “Client Success” was a field. My first role was with AllWomenStalk, a New York–based blogging company, where I wrote articles on wellness and beauty that gained thousands of views and earned me a content writer position. That early experience taught me how to understand audiences, create connection, and deliver value skills that shaped my entire career.
From Writing to Customer Success
I built my first blog and personal website in my early 20s, exploring beauty, lifestyle, and entertainment writing. This sparked my love for communication, consumer experience, and digital platform. I completed my undergraduate degree in History, then moved to the UK to earn an MSc in International Business, gaining stronger data, analytical, and global-market insight.
What I Do Now
Today, I work at Lloyds Banking Group (Lex Autolease), supporting clients using digital finance platforms. My work includes:
– Helping customers navigate complex vehicle-leasing services
-Troubleshooting issues quickly and clearly
-Guiding customers through online portals
-Handling contract amendments
-Helping launch Connect & Reflect, an internal initiative improving communication and collaboration
These experiences strengthened my ability to balance customer empathy, cross-team coordination, and data-driven problem-solving.
Why Client Success
– I enjoy breaking down complex processes and making it easy
-Building trust for organisations through communication and consistency
-Creating smooth onboarding and long-term customer journeys
-I approach Client Success with empathy, clarity, and a focus on outcomes.
My Goal
To grow into a global, remote Client Success Manager role, supporting customers across industries and helping companies deliver exceptional experiences at scale.